An eSIM (embedded SIM) is a virtual SIM card built directly into your device. An eSIM allows you to activate a mobile data plan without the need for a physical SIM card, making it easier to switch between carriers or plans.
1. How to buy an eSIM?
You can purchase an eSIM directly through your Prestmit account. Simply log in, select "eSIM" from the services list, choose your desired country and package, accept the terms and conditions and proceed to payment, your eSIM is now ready for activation.
How do I activate an eSIM on my device after buying?
Scan the QR code provided and follow the instructions to install the eSIM profile on your device.
After successful installation, turn on data roaming on the eSIM profile
Your eSIM will only work when you are in the country it was purchased for.
2. How to Topup an eSIM?
To top up your eSIM data plan, log in to your Prestmit account, navigate to your eSIM dashboard, select the eSIM you wish to top up (ensuring it's activated), choose your desired data package, proceed with payment, and your eSIM data plan will be topped up automatically..
3. Can I use both a physical SIM and an eSIM at the same time?
Yes, if your device supports dual SIM functionality, you can use both a physical SIM and an eSIM simultaneously. This is ideal for managing personal and work numbers or using local plans while abroad.
4. What happens if I delete my eSIM? Can I reinstall it?
If you delete your eSIM, you can reinstall it using the original QR code provided at the point of purchase. Keep in mind that most eSIM profiles can only be downloaded once, so handle the QR code carefully.
5. Does the eSIM include a phone number or SMS capabilities?
At the moment, all our eSIM plans are designed for data-only. They do not come with phone numbers or SMS capabilities.
6. How do I top up my eSIM data plan?
You can top up your eSIM plan through our app or website. We have made it quick and easy for you to top-up more data whenever you need it.
If you are experiencing difficulty, please do not hesitate to reach out to our 24/7 customer support team, for prompt assistance.
7. What are the APN settings required for eSIM?
Your APN (Access Point Name) settings will typically get configured automatically during activation. If required, we’ll provide clear instructions for manual setup.
8. When does the billing period or validity of the eSIM start?
Your eSIM’s billing period or validity begins once you activate it on your device. To maximize usage, we recommend activating your eSIM only when you’re ready to use it.
9. What should I do if I encounter issues after purchasing an eSIM?
If you run into problems, please check to ensure your device is compatible and supports eSIM technology. If the issue persists, please reach out to our customer support team for prompt assistance.
10. Which countries or regions are supported by the eSIM?
Our eSIM plans cover a wide range of countries and regions. Available countries are shown before you purchase an eSIM plan.
11. Can I see my data plan usage statistics?
Yes, you can monitor your data usage in real time through the Prestmit app. This helps you keep track of your data usage and balance.
12. Which devices support eSIM?
eSIM is supported by many modern smartphones, tablets, and smartwatches. We have provided a compatibility list to help you confirm if your device supports eSIM.
13. Can I use my eSIM for hotspot tethering?
Yes, you can use your eSIM for tethering to share your data connection with other devices.
14. Is there a minimum order quantity or other fees to start using eSIM?
There are no minimum order requirements to start using our eSIM services. Plus, you only pay for the data plan that best fits your needs. NO EXTRA FEES.
16. Can I use eSIM while travelling abroad?
Absolutely! Our eSIMs are the perfect solution for staying connected while travelling abroad, helping you avoid expensive roaming charges. Simply select a plan that caters to your specific travel destinations.
17. How many eSIMs can I have on one device?
Most devices allow you to store multiple eSIM profiles, but only one can be activated at a time. Please check your device manual for the exact limits.
18. How secure is an eSIM compared to a physical SIM?
eSIMs are highly secured, unlike traditional SIM cards, they can’t be removed or physically tampered with. They also use encrypted profiles, adding an extra layer of security.
19. Can I transfer my eSIM to a new device?
In most cases, eSIMs can’t be transferred directly. You’ll be required to request a new QR code to set up the eSIM on your new device. Please reach out to our dedicated customer support team for further assistance.
20. What if my device isn’t compatible with eSIM?
If your device doesn’t support eSIM, you can’t use this feature. Consider upgrading to an eSIM-compatible device in order to enhance your overall experience.
21. Can I use an eSIM for voice calls?
Our eSIM plans are specifically designed for data-only and cannot be utilised for calls.
22. How quickly can I get an eSIM after purchasing it?
Once your purchase is completed, your eSIM profile and QR code are provided instantly. You can activate it at your convenience.
23. What is an eSIM’s lifespan?
The validity of an eSIM is dependent on the plan of purchase. Some plans have fixed durations, while others remain active as long as you top them up.
24. Are there any hidden charges for using an eSIM?
We charge a 2% processing fee on eSIM plan purchase.
25. Can I share my eSIM plan with family or friends?
Yes, you can easily share your data with family and friends via hotspot tethering. However, the eSIM profile itself is linked to a single device.
26. Will an eSIM affect my device’s battery life?
Using an eSIM has no noticeable impact on battery life. It's a great way to stay connected without draining your battery.
27. What’s the difference between an eSIM and a physical SIM?
An eSIM is digital and embedded in your device, while a physical SIM is removable. Also, eSIMs offer enhanced convenience and are particularly advantageous for users who travel or require multiple plans compared to a physical/traditional SIM.
28. Can I deactivate an eSIM temporarily?
Yes, you can deactivate an eSIM in your device settings without deleting the profile. This allows you to suspend its usage temporarily without losing the configuration.
29. Are the eSIMs plans 5G enabled?
Most of our eSIM plans support 5G. You’ll also need a 5G-compatible device and be in a region where 5G connectivity is accessible to use this feature.
30. Can I get a refund for an eSIM purchased if I don’t use it?
Unfortunately, we are unable to provide refunds for eSIMs already purchased.
31. Can I switch between eSIM profiles without losing data?
Yes, you can switch between eSIM profiles stored on your device without losing them. This flexibility makes it easy to manage multiple plans.
32. Why am I unable to top-up my eSIM
If you receive an error message stating "the order's status doesn't support the action," it most likely means the eSIM is not in an active state that allows for a top-up. This could be because the eSIM hasn't been activated yet or has expired. Please note that you cannot top up an eSIM that has not been activated.
33. How do I resolve installation errors when setting up my eSIM?
If you encounter errors during setup, please check and ensure your device is updated, compatible with eSIM, and you’re following the activation instructions carefully. If issues persist, kindly reach out to our support team for prompt assistance.
34. What happens if I exceed my eSIM data limit?
No worries! If you exceed your data limit, you only need to purchase additional data. You can easily top up your plan through our app or website.
35. What’s the main benefit of using eSIM through us?
Prestmit makes the eSIM experience seamless and hassle-free. From instant activation, extensive coverage, competitive data plans to affordable prices and excellent customer support, we ensure you get the best out of your eSIM.
If you have questions, feel free to contact our support using the in-app live chat or via [email protected].