Before a virtual top-up account can be created, you are required to verify KYC and your BVN.
If you're yet verify your KYC, you can do so using the BVN option. If you already verified KYC using other methods asides BVN, you will be prompted to provide your BVN as this is specifically required to create the virtual top-up account.
Do not hesitate to reach out to our customer support if you encounter any difficulty during this process.