Transaction shows as pending
Your crypto is awaiting the required number of blockchain confirmations. Every blockchain requires a certain number of confirmations before a transaction is considered final. Until then, the transaction shows as pending on Prestmit.
This is normal. Common reasons it takes longer than expected:
Low network fee — If the gas or network fee was set very low when sending, miners may deprioritise the transaction. It will still process eventually.
Network congestion — High traffic on the blockchain slows confirmation times for everyone.
What to do: wait. You can check the transaction status using a blockchain explorer with your transaction hash. Contact support if it hasn't moved after several hours.
Transaction sent but not showing at all
If you sent crypto to your Prestmit wallet address but no transaction appears in the app:
Confirm the transaction was sent to the correct address — your Prestmit wallet address for that specific coin.
Check a blockchain explorer using your transaction hash to confirm the transfer went through on-chain.
Verify you sent the correct coin to the correct network (e.g. USDT on TRC20 to your Prestmit TRC20 address).
Please Note: Sending the wrong coin to a wallet address (e.g. BTC to a USDT address) may result in permanent loss of funds. Always double-check the coin and network before sending. If the blockchain explorer confirms the transaction was sent to your Prestmit address and it's still not showing after 1 hour, contact support via the in-app live chat with your transaction hash.