List Of Reasons Why a Gift Card Transaction Can Be Rejected

List of Reasons Why a Gift Card Transaction Can Be Rejected:

Sample Rejection Comment: “Kindly send a clear gift card with visible codes.”

This means the gift card you sent is unclear, and we could not see the codes.

Attaching a clear image of the gift card with visible codes will enable us to process the transaction successfully.

Please note that if you cannot see the code on the gift card, there’s a good chance we cannot either. As such, the transaction will be rejected with this message. However, if you can see the code, you can share it in the comments field when submitting the transaction.

Sample Rejection Comment: “We are unable to load this gift card. It may not have been properly activated.”

This implies that the gift card you sent is not activated. All gift cards must be activated immediately after purchase.

Activation ensures the gift card is valid and has not been stolen or obtained illegally. It also allows you to track the balance and usage history of the gift card, which is important if it gets stolen and you need to report it.

The transaction will be rejected with this error if the gift card is not activated. Kindly reach out to your source or return it to the store of purchase for activation. You can resend it after it has been activated.

Sample Rejection Comment: “The code you sent is not valid for this transaction. Kindly check the code.”

Every gift card has a unique claim code. If your transaction gets rejected with this message, it implies that the code you sent is invalid. There is a chance you missed some characters or were given the wrong code. You can always reach out to your source for the correct one.

Sample Rejection Comment:
“Sorry, we do not have an offer for this card at the moment.”

This means the gift card you sent has no offers available at the moment. Please note that demand for a particular gift card may decrease, or the gift card brand may be undergoing maintenance or experiencing downtime. During this period, the gift card cannot be processed, resulting in limited or no offers.

Sample Rejection Comment: “The gift card showed an error. This might be because it is not properly activated, invalid, or incorrect. Please return the card to the store of purchase.”

This means the Steam gift card you sent is not activated. Please note that gift cards cannot be redeemed unless they are activated. Kindly take it back to the store of purchase for activation and resubmit the transaction once activation is confirmed.

Sample Rejection Comment: “The gift card showed an error; we need more info to redeem your gift card. Please return the card to the store of purchase.”

Google Play gift cards generally show this error. The reason behind this is yet to be verified.

Unfortunately, once a gift card displays the “We Need More Info to Redeem This Card” error, there’s nothing Prestmit can do to rectify it because the gift card cannot be used.

Note that this error does not mean your gift card has been redeemed.

Kindly return to the store where it was purchased to lodge a complaint. The gift card may be replaced or further activated.

Sample Rejection Comment: “There is no balance left on this gift card. It is either used or has an issue.”

This means the gift card you sent has already been used by someone else and there is no balance left.

Please note that you can report your gift card to the gift card brand’s support team if you suspect unauthorized use.

Sample Rejection Comment: “Your transaction has been declined as this card has been submitted by another user.”

This means the gift card you submitted was previously submitted by another user. We process transactions on a first-come, first-served basis.

If you believe you are the rightful owner, please contact the card’s support team and report the issue. At Prestmit, we do not support any form of illegal possession.

Sample Rejection Comment: “The Xbox gift card attached to this trade cannot be processed. It is already linked to a different Microsoft account.”

Membership cards cannot be redeemed. These cards are issued by organizations to members and are different from prepaid gift cards with fixed balances. We do not buy membership cards.

Sample Rejection Comment: “Kindly send a debit receipt that matches this asset. Otherwise, submit it in the no-receipt category.”

For gift cards like Amazon purchased with cash or debit cards, a receipt is required to process them under the “receipt” category for higher rates.

In the absence of a valid receipt, the gift card will be processed under the “no receipt” category.

If you forget to attach the receipt initially, the transaction will be rejected, and you will be asked to provide it.

Sample Rejection Comment: “Gently peel off the silver panel on this card to reveal the card code or PIN.”

This means the gift card was not scratched, and the claim code was not visible. Kindly scratch the silver panel gently to reveal the code.

This applies to physical cards only.

Sample Rejection Comment: “We could not process your asset because it is locked. Contact your card support team.”

This means your gift card is locked, possibly because it was reported lost or deemed invalid. Kindly contact the gift card’s support team for assistance.

Sample Rejection Comment: “The current balance does not match the original value. This asset cannot be processed.”

This means the gift card has already been partially used. Gift cards with balance discrepancies are considered exposed and are not accepted.

Sample Rejection Comment: “We are unable to check the balance of this asset. Kindly return it to the store of purchase.”

We must verify the balance before processing store cards. If we are unable to check the balance, it may be due to an error from the gift card brand. Kindly contact the store or the gift card’s support team.

Sample Rejection Comment: “This asset is currently on hold, and the balance cannot be deducted.”

This means the gift card balance is on hold. Kindly contact the gift card’s support team for resolution. Only gift cards with active balances can be processed.

Sample Rejection Comment: “Repeated: You have already submitted this card previously.”

This means you have already submitted this gift card before. Kindly check your transaction history for confirmation.

Sample Rejection Comment: “Receipt is required for this trade. Kindly upload it and resubmit.”

Some gift cards require receipts for processing. If you did not attach one, the transaction will be rejected. You may resubmit with the required receipt.

Sample Rejection Comment: “Please send clear images of both the front and back of the gift card.”

Store cards require images of both sides. Transactions submitted with only one side will be rejected.

Ensure images are clear, as they contain necessary processing information.

Sample Rejection Comment: “There is no gift card attached to this trade.”

An image of the gift card or a redeemable code is required for all transactions. Trades without valid codes will be rejected.

Sample Rejection Comment: “Please scratch the silver panel to reveal the card code or PIN.”

All gift cards require a visible code for processing. Ensure the card is properly scratched before submitting.

Sample Rejection Comment: “We do not accept gift cards sent via live videos or chats.”

Gift cards obtained from live videos or social media are often exposed and cannot be processed. They are usually already redeemed or unactivated and will result in invalid errors.