List Of Reasons Why a Gift Card Transaction Can Be Rejected:

Sample Rejection comment: “Kindly send a clear gift card with visible codes.”

This means the gift card you sent is unclear, and we could not see the codes.

Attaching a clear image of the gift card with visible codes will enable us to process the transaction successfully.

Please note that if you cannot see the code on the gift card, there’s a good chance we cannot either, and as such, the transaction will be rejected with such a message. But if you can see the code, you can share it in the comments field when submitting the transaction.

Sample Rejection Comment: “We are unable to load this gift card. It may not have been properly activated”

This implies that the gift card you sent is not activated. All gift cards must be activated immediately after purchase.

Activation ensures the gift card is valid and has not been stolen or obtained illegally. It also allows you to track the balance and usage history of the gift card, which is important if it gets stolen and you need to report it.

The transaction will be rejected with such an error if the gift card is not activated. Kindly reach out to your source or take it back to the store of purchase for activation, You can resend after it gets activated.

Sample Rejection Comment: The code you sent is not valid for this transaction. Kindly check the code.’

Every gift card has a unique claim code. If your transaction gets rejected with such a message, it implies that the code you sent is invalid. There is a chance you missed some codes or were given the wrong ones. You can always reach out to your source for the correct one.

Sample Rejection comment;

Sorry, we do not have an offer for this card at the moment.

This means the gift card you sent has no offers available at the moment. Please note that the demand for a particular gift card may decrease, or the gift card brand may be undergoing maintenance or experiencing downtime. During this period, the gift card cannot be processed, resulting in limited or no offer for it.

Sample Rejection comment; ‘The gift card showed the error. This might be because it is not properly activated, invalid or incorrect.. Please return the card to the store of purchase.’

This means the steam gift card you sent is not activated. Please note that gift cards cannot be redeemed except they are activated. You take it back to the store of purchase to be activated and you can resubmit the transaction after it is confirmed to you that it is activated.

Sample Rejection comment; ‘The gift card showed the error; we need more info to redeem your gift card. Please return the card to the store of purchase.’

Google play gift cards generally have this error. The reason behind this is yet to be verified.

Unfortunately, once a gift card gives this “We Need More Info To Redeem This Card” error, there’s nothing Prestmit can do to rectify it because the gift card cannot be used.

Note that this error does not mean your gift card has been redeemed.

​Kindly go back to the store where it was purchased to complain about this situation, the gift card may be replaced or further activated.

Sample Rejection comment; There is no balance left for us to use in this gift card. It is either used or a problem with the card.

This means the gift card you sent has already been used by someone else and there is no balance left on it to be used.

Please note that you can always report your gift card to the gift card support if you detect that someone else used it.

Sample Rejection comment; Your transaction has been declined as this card has been submitted by another user.

This means the gift card you submitted has previously been submitted by another user. We process transactions on a first-come, first-served basis, so we will automatically process it for the first user who submitted it. If you believe you are the rightful owner, please contact the card's support team and report the issue. At Prestmit, we do not support any form of illegal possession.

Sample Rejection comment; The Xbox gift card attached to this trade cannot be processed. It is attached already to a different Microsoft account.

Membership cards cannot be redeemed, This is a card given by an organization to its members. It allows them to get benefits, services, or discounts. It is not the same as a gift card, which is a prepaid card with a set amount of balance in it. We do not buy these types of gift cards.

Sample Rejection Comment; Kindly send a debit receipt that matches this asset. In the absence of this, please send in the No-receipt category.

For gift cards like Amazon that are purchased either by cash or debit card, it is necessary to upload the receipts with the gift card if you want it processed in the ‘receipt’ category at higher rates.

In the absence of a valid cash or debit payment receipt, it will be processed in the ‘no receipt’ category.

Don’t worry if you forget to attach the receipt the first time; we will reject the transaction and ask you to provide the receipt.

Sample Rejection comment; Gently peel off the silver panel on this card to reveal the card code or pin to process your gift card.

This means the gift card you sent is not scratched, and we were unable to see the claim code. The claim code or PIN on a gift card is required to process your gift card, hence you need to peel off the silver panel on the gift card gently.

Please note that this applies to physical cards only.

Sample Rejection Comment; We could not process your asset successfully because it is locked. Contact your card support to resolve this.

This means your gift card is locked. It may be that the gift card was reported lost or is invalid. A gift card has to be active to be used.

If you get such a message, All you need to do is contact your card support team to resolve this issue.

Sample Rejection Comment; The current balance of your asset does not match the original value. Assets like this cannot be processed as it has been exposed.

This means the balance on your gift card is already in use. The current balance of your gift card must match the original value, if otherwise then the gift card has been exposed and is already in use by someone else. Such gift cards are associated with a lot of risks, hence, we do not accept them.

Sample Rejection Comment; We are unable to check the balance of your asset. It may not have been activated or invalid. Kindly take it back to the store of purchase.

For store cards, We need to check the balance before we commence processing. This is to enable knowing of the available balance on the gift card.

If you get such a rejection message, this means we are unable to check the balance of your gift card. Most times it might be an error from the gift card brand, So to resolve it, kindly take it back to the store of purchase or contact the gift card support team for assistance.

Sample Rejection comment; Please note that this asset is currently on hold. This means that the balance is not deductible. See attached image.

This means the balance on the gift card you sent is on hold and can not be deducted, You will have to contact your gift card support team for resolution. We can only process gift cards that have an active balance.

16. REPEATED PREVIOUSLY SENT GIFT CARD

Sample Rejection Comment; Repeated: You have already sent this card previously. Please check your transaction history.

This means the gift card you sent has been previously by you and processed accordingly.

Please note that you can always check your transaction history on your dashboard to confirm.

Sample Rejection Comment; Receipt is required for this trade. Kindly upload the gift card receipt with the gift card in a new trade.

Some Gift cards require a receipt for processing. If a receipt is required at the time you submitted your transaction but did not attach one, your transaction will be rejected with such a message, You can proceed to resubmit with a receipt.

Sample Rejection Comment; Please send a clear gift card and/or correct code for the front and back sides of the pictures.

Store cards require images of both the front and back for processing. Transactions, where only one side of the image is attached, will be rejected, requesting you to provide pictures of both sides.

Please note that the images have to be clear because they contain information that will be used to process the gift card.