A rejected transaction means the gift card could not be processed and your payout will not be sent. The specific rejection reason appears in your transaction history.
Below is every rejection reason you might see and what to do about each one.
Vague gift card — The gift card image was unclear and the code was not visible. Resubmit with a clearer photo. If the code is visible to you, type it directly into the comments field.
Unactivated gift card — The gift card was never activated at the point of sale. Return it to the store where it was purchased and ask them to activate it, then resubmit.
Invalid code — The code you submitted is not recognised. Check for missing or incorrect characters. Contact your card supplier if the issue persists.
No offer available — Demand for this card is currently low or the brand is under maintenance. Try again later or set a Rate Alert to be notified when it becomes available.
Steam error — The Steam gift card is not activated. Return to the store of purchase for activation before resubmitting.
Google Play "Need More Info" error — Google flagged the card for additional verification. This cannot be resolved on Prestmit's end. Return the card to the store where it was purchased for a replacement or further activation.
Please Note: This error does not mean the gift card has been redeemed. The gift card has not been processed by Prestmit.
Already used or no balance — The gift card has been fully or partially redeemed by someone else. Contact the card brand's support team if you suspect unauthorised use.
Gift card submitted by another user — Another user submitted this gift card before you. Transactions are processed on a first-come, first-served basis.
Xbox membership gift card — Membership gift cards are not the same as prepaid gift cards. Prestmit does not buy membership cards.
Debit/Cash receipt required — You submitted this gift card under the "receipt" category but did not attach a matching receipt. Re-submit with the receipt, or resubmit under the "no receipt" category.
Card unscratched — The silver panel on a physical card must be scratched off to reveal the code. Scratch gently, then resubmit.
Locked gift card — The card has been flagged as lost or invalid. Contact the card brand's support team.
Balance disparity — The card has been partially used and the remaining balance does not match the submitted value. Partially used cards are not accepted.
Unable to check balance — A temporary error from the card brand prevented balance verification. Contact the store or the card brand's support team.
Balance on hold — The card's balance is frozen. Contact the card brand's support team for resolution.
Repeated card — You have already submitted this card in a previous transaction. Check your transaction history to confirm.
Receipt required — This card type requires a receipt. Resubmit with the receipt attached.
Store card — both sides required — Submit clear images of both the front and back of the card.
No card attached — A valid image or code is required for every transaction.
Live chat / video card — Cards obtained from live videos or social media chats are not accepted. They are typically already redeemed or unactivated.