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What Does a Pending Gift Card Transaction Mean?

What a pending gift card transaction means, how long it should take, and when to contact support.

Pending means your transaction has been received and is sitting in the review queue. Our trade team reviews gift card transactions 24/7.

No action is needed from you. Once the review is complete, the status will update to In Progress, Completed, or Rejected.

Most transactions are reviewed within 5–30 minutes. During high-volume periods, it may take a few hours.

Please Note: If your transaction has been Pending for more than 2 hours without any update, contact support via the in-app live chat with your transaction ID. See Understanding Your Gift Card Transaction Status for what each status means.

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