A rejected transaction means the gift card could not be processed and your payout will not be sent. The specific rejection reason appears in your transaction history.
Below is every rejection reason you might see and what to do about each one.
Vague gift card: The gift card image was unclear and the code was not visible. Resubmit with a clearer photo. If the code is visible to you, type it directly into the comments field.
Unactivated gift card: The gift card was never activated at the point of purchase. Return it to the store where it was purchased and ask them to activate it, then resubmit.
Invalid code: The code you submitted is not recognised. Check for missing or incorrect characters. Contact your gift card supplier if the issue persists.
No offer available: Demand for this gift card is currently low or the brand is under maintenance. Try again later or Set a Rate Alert to be notified when it becomes available.
Steam error: The Steam gift card is not activated. Return to the store of purchase for activation before resubmitting.
Google Play "Need More Info" error: This error does not mean the gift card has been redeemed. Google has flagged the gift card for additional verification, which Prestmit cannot resolve. Please return the gift card to the store where it was purchased for a replacement or further assistance.
Already used or no balance: The gift card has been fully or partially redeemed by someone else. Contact the gift card brand's support team if you suspect unauthorised use.
Gift card submitted by another user: Another user submitted this gift card before you. Transactions are processed on a first-come, first-served basis.
Xbox membership gift card: Membership gift cards are not the same as prepaid gift cards. Prestmit does not buy membership gift cards.
Debit/Cash receipt required: You submitted this gift card under the "receipt" category but did not attach a matching receipt. Re-submit with the receipt, or resubmit under the "no receipt" category.
Card unscratched: The silver panel on a physical gift card must be scratched off to reveal the code. Scratch gently, then resubmit.
Locked gift card: The card has been flagged as lost or invalid. Contact the gift card brand's support team.
Balance disparity: The gift card has been partially used and the remaining balance does not match the submitted value. Partially used gift cards are not accepted.
Unable to check balance: A temporary error from the gift card provider prevented balance verification. Repeated verification attempts may cause the gift card to be locked. Please contact the store or the gift card provider's support team.
Balance on hold: The gift card's balance is frozen. Contact the gift card brand's support team for resolution.
Repeated card: You have already submitted this gift card in a previous transaction. Check your transaction history to confirm.
Receipt required: This gift card type requires a receipt. Resubmit with the receipt attached.
Store card (both sides required): Submit clear images of both the front and back of the gift card.
Gift card required: Every transaction requires a valid gift card image or claim code to be processed. Attach a valid gift card image. If you don't have one, enter the claim code in the comments field.
Live chat / video card: Gift cards obtained from live videos or social media chats are not accepted. They are typically already redeemed or unactivated.