A rejected transaction means the card could not be processed and your payout will not be sent. The specific rejection reason appears in your transaction history — tap the transaction to see it.
Below is every rejection reason you might see and what to do about each one.
Vague gift card — The card image was unclear and the code was not visible. Resubmit with a clearer photo. If the code is visible to you, type it directly into the comments field.
Unactivated gift card — The card was never activated at the point of sale. Return it to the store where it was purchased and ask them to activate it, then resubmit.
Invalid code — The code you submitted is not recognised. Check for missing or incorrect characters. Contact your card supplier if the issue persists.
No offer available — Demand for this card is currently low or the brand is under maintenance. Try again later or set a Rate Alert to be notified when it becomes available.
Steam error — The Steam card is not activated. Return to the store of purchase for activation before resubmitting.
Google Play "Need More Info" error — Google flagged the card for additional verification. This cannot be resolved on Prestmit's end. Return the card to the store where it was purchased for a replacement or further activation.
Please Note: This error does not mean the card has been redeemed. The card has not been processed by Prestmit.
Already used or no balance — The card has been fully or partially redeemed by someone else. Contact the card brand's support team if you suspect unauthorised use.
Card submitted by another user — Another user submitted this card before you. Transactions are processed on a first-come, first-served basis.
Xbox membership card — Membership cards are not the same as prepaid gift cards. Prestmit does not buy membership cards.
Debit/cash receipt required — You submitted this card under the "receipt" category but did not attach a matching receipt. Resubmit with the receipt, or resubmit under the "no receipt" category.
Card unscratched — The silver panel on a physical card must be scratched off to reveal the code. Scratch gently, then resubmit.
Locked gift card — The card has been flagged as lost or invalid. Contact the card brand's support team.
Balance disparity — The card has been partially used and the remaining balance does not match the submitted value. Partially used cards are not accepted.
Unable to check balance — A temporary error from the card brand prevented balance verification. Contact the store or the card brand's support team.
Balance on hold — The card's balance is frozen. Contact the card brand's support team for resolution.
Repeated card — You have already submitted this card in a previous transaction. Check your transaction history to confirm.
Receipt required — This card type requires a receipt. Resubmit with the receipt attached.
Store card — both sides required — Submit clear images of both the front and back of the card.
No card attached — A valid image or code is required for every transaction.
Live chat / video card — Cards obtained from live videos or social media chats are not accepted. They are typically already redeemed or unactivated.